Report Cardsubmission
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Tim was very helpful anbd finished the job in rapid time. Very pleasant and neatly dressed. Great job!
–
Theodore Walfer
Report Cardsubmission
[?]
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Aspen Garage Doors Review Transparency System ©
Aspen Garage Doors Review Transparency System ©
Aspen Garage Doors has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.
Types of Reviews
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
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Read what people are saying
about Aspen Garage Doors near:
Essex County, NJ
(973) 577-7323
Essex County has received 17 reviews, averaging
Garage Door Repair
Morehousetown, NJ
Date: 05/09/2012
Report Cardsubmission
[?]
Install Garage Doors
Kearny, NJ
Date: 04/11/2012
Report Cardsubmission
[?]
Excellent work would recommend your company to neighbors and friends
–
James Boyle
Garage Door Opener Install
South Orange, NJ
Date: 03/09/2012
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Garage Door Repair
Kearny, NJ
Date: 02/29/2012
Report Cardsubmission
[?]
Kevin was experienced and Knowledgeable in the work done.He did and expert job.
–
Manuel R. Roman
Garage Door Repair
Product:
Garage Door Repair Springs
Technician:
Kevin
Broken Garage Door Spring Repair
Roseland, NJ
Date: 01/24/2012
Report Cardsubmission
[?]
Kevin was prompt and explained all the options. Finished the job in a professional manner.Will reccomend Aspen to my friends
–
Sam Festa
Broken Garage Door Spring Repair
Product:
Garage Door Repair Opener
Technician:
Kevin
Garage Door Repair
Belleville, NJ
Date: 09/17/2011
Install Garage Doors
Nutley, NJ
Date: 08/11/2011
Report Cardsubmission
[?]
Office staff very efficient and polite . We appreciated everyone's professionalism and the quality of the materials
–
The Costellos
Garage Door Repair
Brantwood, NJ
Date: 03/22/2011
Report Cardsubmission
[?]
Technician was very easy to work with and easy to talk with and answer any question I had about work to be done . Thank you! we will ask for him again if need be
–
Cecile
Service Provided:
Garage Door Repair
Manager:
Garage Door Repair
Livingston, NJ
Date: 01/26/2011
Report Cardsubmission
[?]
Ron was very efficient .we are very satisfied with his work.
–
The Cordero
Service Provided:
Garage Door Repair
Manager:
Roseland, NJ
Date: 08/25/2010
Report Cardsubmission
[?]
Fantastic Tech! He answered all my questions,polite and articulite. Ron is your best advertisment. Great Job!!
–
Faye San Giacomo
Service Provided:
Manager:
Maplewood, NJ
Date: 08/13/2010
Report Cardsubmission
[?]
Ron is an amazingly knowledgeable and compedent professional whp takes great pride in his craft. It was a pleasureto meet him. He exempifies the word "Professional"
–
Jeffrey Lasday
Service Provided:
Manager:
Garage Door Opener Install
Beaufort, NJ
Date: 08/09/2010
Report Cardsubmission
[?]
Nice job well done and the technician was a well manner man
–
Stephanie Logan
Bloomfield, NJ
Date: 07/21/2010
Service Provided:
Manager:
Install Garage Doors
North Caldwell, NJ
Date: 09/21/2009
Report Cardsubmission
[?]
I have never dealt with a company that provided such a consistently high level of quality in every aspect of the customer relationship experience.
Starting with your sales representative. He was the only salesman (out of five) who was prepared with samples, insurance information and product knowledge. He answered all my questions. More importantly, he sold me on the product as well as your company's committment to service. He accomplished this without the usual hard-sell techniques that are common in the home improvement industry. In a word, he was good.
My experience with your customer service department puts many Fortune 500 companies to shame. I can't recall how many calls I received, but each rep was courteous, concise and accurate. I wish I could remember their names... they were really that good.
We are thrilled with the final product and will not hesitate to recommend your company to anyone who is looking for new garage doors.
Starting with your sales representative. He was the only salesman (out of five) who was prepared with samples, insurance information and product knowledge. He answered all my questions. More importantly, he sold me on the product as well as your company's committment to service. He accomplished this without the usual hard-sell techniques that are common in the home improvement industry. In a word, he was good.
My experience with your customer service department puts many Fortune 500 companies to shame. I can't recall how many calls I received, but each rep was courteous, concise and accurate. I wish I could remember their names... they were really that good.
We are thrilled with the final product and will not hesitate to recommend your company to anyone who is looking for new garage doors.
–
Tony
Service Provided:
Install Garage Doors
Manager:
Garage Door Opener Install
North Caldwell, NJ
Date: 07/10/2009
Report Cardsubmission
[?]
Excellent. Would highly recommend your firm and the tech to anyone. Keep up the good work!
–
Tony
Garage Door Repair
Nutley, NJ
Date: 07/16/2008
Report Cardsubmission
[?]
A wonderful job, explained everything. It was wonderful to have everything taken care of in half a day from phone to call to repair!
–
H.M.
Service Provided:
Garage Door Repair
Manager:
Garage Door Repair
North Caldwell, NJ
Date: 05/17/2008
Report Cardsubmission
[?]
Thank you for your professionalism, promptness and knowledge - it was a pleasure
–
Christine
Service Provided:
Garage Door Repair
Manager:
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Come visit us at our Showroom & Headquarters:
Aspen Garage Doors
1(888) 412-7798
NJ State Lic# 13VH04898400
- Bergen County
(201) 322-3359 - Essex County
(973) 577-7323 - Morris County
(973) 975-4472 - Passaic County
(973) 988-1413
- Somerset County
(908) 698-4185 - Union County
(908) 543-3228
